HIA – Most Professional Medium Builder Award 2019
We were recently awarded as Victoria’s most professional medium size builder by the HIA in the 2019 HIA-CSR Housing Awards.
According to the HIA The Professional Builder and Renovator Awards acknowledge outstanding business achievement among Australia’s home builders. Recognising quality and professionalism, the Professional Builder Awards present opportunity for home builders to demonstrate their commitment to customer service, business management and leadership.
Hermitage Homes’ strong focus on customer service also saw the company awarded the 2020 Product Review Award for home builders in Melbourne and Victoria. This award is based off our customer reviews which we take a lot of pride in.
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Australian Achiever Award 2020
March 2020 – MEDIA RELEASE
HERMITAGE PROPERTIES PTY LTD SCORES 97.06% FOR CUSTOMER SATISFACTION
The judging process for the 2020 Australian Achiever Awards for Australia’s Architect Services, Building Design, Building Construction & Interior Design Services category was completed on 5th March.
Hermitage Properties Pty Ltd scored 97.06% and was awarded VIC State Winner for this category. Now into its twenty‐third year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well‐run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received from Hermitage Properties clients are: “We were really happy with them. Emma and Pete went over and above, they upgraded us to a top of the range oven and sprinklers, and even stepped in and sorted out issues with our landscaper. They felt like family. We were anxious as we have never built before, but we were very reassured. The quality site manager picked up mistakes and replaced at no charge. They are customer‐focused and strive to achieve the best outcome. They were happy to make changes and help us with decisions. If anything was wrong, they fixed it right away. Their communication was great, they were open and friendly, and I was delighted that everything was delivered before time.”
“The staff at Hermitage Properties are very friendly and approachable. They helped so much with our custom design and did not charge any more for their extra help and time. They took the time to understand us and communicated very well. The staff all gave 100% to help the process and get the job done; they are assets to the company. This was my first time building a home, and they made it an easy process. It was not a burden for me, as they took the stress out of everything. I saw other builders before I chose Hermitage Homes, and they did not even compare.”
We are very proud to announce we are officially ISO 9001 Quality Certified. Quality is something that we believe sets us apart from our competitors and it’s great to see we are now internationally recognised for this. This standard ensures our products and services meet the needs of customers through an effective Quality Management System.
Hermitage Homes can proudly say we are a Carbon Neutral company. Understanding our responsibility to the continued sustainability of the environment, we have made many changes in recent years to reduce our carbon footprint.